I have never been someone that writes in to companies to complain about products. But since becoming a mom, and hearing about other moms doing it, I have actually taken the time to contact companies about faulty products.
Almost a year ago we bought a Summer Day & Night Video Monitor. While I thought it was fine, it always bothered me that it made such a racket and we could never leave the volume on (which totally defeats the purpose). When I saw a friend had the same one and hers didn't make any noise- I decided to call the company.
With one phone call, Summer kindly offered to replace my monitor for a newer version!!
And now instead of the Day & Night,
they sent me the Secure Sight Handheld Color Video Monitor
|Secure Sight Handheld Color Video Monitor|
We absolutely love the new monitor! It doesn't make any static noise, has a great, clear picture, and the monitor is much smaller than the old one. We couldn't be happier!
The point of this lengthy post is that:
1. I will 100% buy Summer products again because they stand by their products and have great customer service.
2. It is worth taking the time to contact companies about their products- most of the time they will do something to make the consumer happy. (Especially when it comes to moms and their baby products!)